HE Space UK office awarded ISO 9001 certification
Every year the HE Space offices are audited for our ISO 9001 certification. This year was the first time for our new UK office.
Our passion for space comes with the nature of our business and its roots.
Our passion for people is second to none, and we are not guessing because 88% of our employees would recommend HE Space as an employer.
Maintaining a proactive relationship to our employees and to our customers is one of the secrets of our success. But we are not relying on that alone. Workflow organisation always offers the potential to be optimised, that’s why we are challenging ourselves with regular audits on quality management through all our entities.
New ISO 9001 certificate for HE Space office in UK
This year our UK office, based at the Science, Technology & Innovation Campus in Harwell and headed by Jason Maroothynaden, also received the ISO 9001 accreditation and has now been certified following the same standards as the HE Space Dutch and German offices.
Why is the ISO 9001 process for HE Space so important?
Jason Maroothynaden explains that “the UK office is essentially a newly established SME. We needed a recognised way to ‘badge’ HE Space in terms of our structured approach to quality, price and service. We need an effective way to enhance the confidence of our existing and potential customers.”
Throughout the company, there is no doubt that the tool of the certification process and regular audits are beneficial and help us to improve. Jason points out that “the structure of ISO gives us a mechanism to gain a clearer understanding of office performance in the context of the HE Space group of companies. Additionally, the ISO certification allows us to pursue contracts with those customers for whom certification is a contractual requirement.”
Raluca Popescu, member of the HE Space Quality Management team and responsible for the certification process, underlines this: “Quality is the driving force in creating and sustaining our attitude and way of doing business. It is used to measure us against our competitors and a means to differentiate ourselves. We are committed to achieving the standards of ISO 9001 and to continue improving the quality management system and service.”
More info about ISO
ISO refers to the International Organization for Standardization. This organisation develops the standards, and it does so in order to certify businesses or organisations. Certification is handled by a third-party and tested annually.
The number appearing after ISO classifies the standard. All standards within the ISO 9000 family refer to quality management. ISO 9001 is among ISO's best-known standards, and it defines the criteria for meeting several quality management principles. It helps businesses and organisations to be more efficient and improve customer satisfaction.