Key Tasks and Responsibilities

As part of the Human and Robotic Exploration Directorate, you will have the following responsibilities:

• Ensure the availability of the service within the required hours and continuity of support during holiday period. The Service Manager shall be responsible for allocating the workload amongst all the service members in line with the fluctuating D/HRE needs;
• Assign a deputy during the Service Manager’s absence;
• Notify the Agency’s Technical Representative and its Deputy in writing of any problem that affects the nominal delivery of service with respect to the requirements of the SLA;
• Notify the Agency’s Technical Representative and its Deputy in writing of any problem that affects the nominal delivery of service with respect to the requirements of the SLA;
• Notify the Agency’s Technical Representative and its Deputy in writing of any problem that affects the nominal delivery of service with respect to the requirements of the SLA;
• Overall co-ordination with Project Review Managers the implementation of the Document Review Process for Technical or Programmatic Reviews. This involves the setup in the RID System the availability of online documentations and users’ access. Where the standalone application is required, it will also necessitate coordinating the setup of the corresponding local databases;
• Establish and maintain a log of all requests for the Documentation Management Service and co-ordinate prioritization with the ESA Technical Responsible. The contractor shall work towards data entry target levels;
• Take stock of and establish/execute a plan to eliminate any backlog;
• Audit and report on documentation user access rights for quarterly reporting;
• Provide an added value and proactive management approach to assist the Directorate with its documentation and project deliverables activities;
• Implementation of the documentation management processes including the organization of specific meetings with project team members as required;
• Ensuring all project members producing documents comply with the prescribed procedure.

Skills & Experience

You will have the following qualifications and relevant experience:

• Bachelor’s is required while Master’s Degree (Business or IT related) is considered an asset;
• Minimum relevant experience: 2 years;
• A sound and proven experience in documentation management processes and tools;
• A sound and proven experience in working in a documentation management or library service;
• A good knowledge of the HRE directorate’s programmes;
• An in-depth knowledge of the documentation management related working procedures in HRE;
• An in-depth knowledge of the documentation management system Polaris is an asset;
• A good knowledge of the NASA EDMS;
• Knowledge with ITAR and EAR regulations;
• Familiarity with ESA Project Review related working procedures in HRE is an asset;
• A sound and proven experience in providing a customer-oriented service in a senior capacity;
• A demonstrated customer and service-oriented personality;
• Knowledge of supporting a project-oriented environment is an asset;
• Ability to establish positive and constructive working relationship with team members and other colleagues within and outside of HRE-P, service orientation, and ability to interface with senior management;
• Fluency in English is mandatory; knowledge of another European language is an advantage.

This job is located in Noordwijk.

If you think you have what it takes for this job, please send your CV (in English and in Word or PDF) to Leandros Foteinias, by clicking on the button “Apply for this job” quoting job NL-HP-4964.

An exciting and dynamic international working environment awaits you!